Wireless troubleshooting

Unable to find network

The self installing router should pick up the wireless (WIFI) connection once the router has been installed correctly. Your PC or laptop obviously has to have a wireless network card built-in (all newer models do) and there is normally a switch on the side of a laptop to turn the wireless system on and off.

You can also try to Double-click on the “WiFi Connection” icon. It can be found at the bottom of the laptop screen.

  1. Click on “Properties.”
  2. Select the “Wireless Networks” tab.
  3. Use the “Add” button at the bottom of the dialog if your WiFi network isn’t in the “Available Networks” section.
  4. Click on “Configure” when you see your network’s SSID in the “Available Networks.”
  5. Enter your network’s SSID and WEP key (the codes on the label on the side of the router).
  6. Click on “Start,” then choose “Connect To” and “Wireless Network Connection.” Your computer should now be able to access the WiFi network.
  1. To find the wireless network icon on your computer (on Windows, you’ll find an icon that looks like 2 computers or a set of bars in your taskbar on the bottom right of your screen; Macs will have a wireless symbol in the top right).
  2. View available wi-fi networks by either right-clicking the icon and selecting “View Available Wireless Networks” (Windows XP) or clicking the icon and selecting to “Connect or disconnect…” (Windows Vista). On Mac OS X and Windows 7, all you have to do is click on the wi-fi icon to see the list of available networks.
  3. Choose the network to connect to by clicking the “Connect” button
  4. Enter the security key — found on the label (CLAVE) stuck to the router

(The Clave [passwords] is upper and lower case sensitive & The slashed zero is a representation of the number ‘0’ [zero])

  1. On Windows 7, select the type of network this is — Windows 7 automatically sets up security for different network location types (Home, Work, or Public).
  2. Start browsing or sharing! You should now be connected to the wi-fi network; open your browser and visit a website to confirm.


Where Is the Wireless Switch on My Laptop?

Depending on the manufacturer of your laptop, the wireless switch is located in various locations on the device. The most common locations for laptop switches are the left, mid or right sides or atop the device’s keyboard. The wireless switch powers the laptop’s wireless NETWORK CARD ON or OFF

  1. Make sure you have a firewall and updated antivirus software especially if you’re accessing a public wi-fi hotspot. Open or unsecured wireless networks are not safe at all.
  2. In Windows XP, make sure you have updated to SP3 so you have the latest WPA2 security drivers.
  3. Some wireless networks are set up to hide their SSID (or network name); if you don’t find the wi-fi network in your list, ask someone at the establishment for the SSID information.
  4. If you are able to connect to the network but not the Internet, make sure your network adapter is set to automatically get its IP address from the router or try other wireless troubleshooting tips.
  5. If you can’t find the wireless network icon, try going to your control panel (or system settings) and the network connections section then right-clicking on the Wireless Network Connection to “View Available Wireless Networks”. If the wireless network you’re looking for isn’t in the list, you can manually add it by going to the wireless network connection properties as above and clicking on the selection to add a network. On Macs, click on the wireless icon, then “Join Another Network…”. You’ll have to enter the network name (SSID) and the security information (e.g., WPA password).